Privacy Policy

Welcome to Unaverage Joe (“Unaverage Joe”, “we”, “us”, or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, purchase our digital products, interact with our content, or otherwise engage with our services.

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

This website is operated by:
Legal Entity Name: Unaverage Joe
Trading Name: Unaverage Joe
Email Address: hello@unaveragejoe.co
Country: South Africa

If required under applicable law, our Information Officer or responsible privacy contact can be reached at:

Privacy Contact / Information Officer: hello@unaveragejoe.co

2. What Personal Information We Collect

We may collect the following categories of personal information:

2.1 Information you give us directly

This may include:

your name
email address
billing details
account or login details
information you submit through forms
customer support messages
survey responses
marketing preferences
any other information you choose to provide

2.2 Information collected when you make a purchase

When you buy a digital product from us, we may collect or receive:

your name
email address
payment status
transaction reference
order details
billing-related information
limited payment-related data made available to us by our payment provider

We use Payfast to process payments. Payment transactions are handled through Payfast’s systems and may involve the collection and processing of payment-related information necessary to complete and verify your transaction. Depending on the payment method and integration, this can include details such as your email address, amount paid, transaction reference, customer details, and related transaction metadata.

2.3 Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, such as:

IP address
browser type and version
device type
operating system
referring website
pages viewed
date and time of visits
approximate location based on IP
cookies and similar tracking technologies
site interaction and analytics data

3. How We Use Your Information

We may use your personal information to:

provide access to our website, products, and services
process purchases and deliver digital products
verify and confirm transactions
communicate with you about your order or account
provide customer support
improve our website, products, and user experience
detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity
comply with legal, tax, accounting, and regulatory obligations
send marketing communications where permitted by law
enforce our legal rights and contractual terms

Payfast may also use personal data within its own systems for service delivery, compliance, fraud prevention, misuse detection, and related legal obligations, in accordance with its own privacy documentation.

4. Payment Processing

We use Payfast as our payment gateway provider.

When you make a payment on our website, your payment information may be collected and processed by Payfast in accordance with its own privacy policy, security standards, and payment procedures. We do not store your full card number on our own servers unless expressly stated otherwise through a secure and compliant integration.

We may receive limited transaction information from Payfast in order to:

confirm whether payment was successful
fulfil your order
issue support, or account assistance where applicable
maintain financial records
investigate fraudulent or disputed transactions

5. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Some cookies are necessary for the website to function, while others may be used for analytics, performance, or marketing purposes.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

keep the website functioning properly
remember preferences
understand site usage and performance
improve website design and content
measure campaign effectiveness
support security and fraud prevention

6. Direct Marketing

Where permitted by law, we may send you updates, promotions, product launches, or marketing communications.

We will only do this where:

you have consented, or
we are otherwise lawfully permitted to contact you

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

7. Sharing Your Information

We may share your personal information with trusted third parties where reasonably necessary, including:

payment service providers such as Payfast
website hosting providers
analytics providers
email and communication platforms
customer support tools
fraud prevention and security service providers
professional services such as accountants, auditors, lawyers, or consultants
regulators, law enforcement, courts, or authorities where legally required
service providers who help us operate our business

We do not sell your personal information.

We only share personal information where there is a lawful basis to do so and where appropriate contractual, security, or confidentiality protections are in place.

8. International and Cross-Border Transfers

Because we may use third-party service providers and digital platforms, your personal information may be stored or processed outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is lawful under applicable data protection laws.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

provide our services
maintain your account
comply with legal, tax, accounting, and regulatory obligations
resolve disputes
enforce our agreements
keep appropriate business and financial records

When personal information is no longer required, we will delete, destroy, anonymise, or de-identify it where reasonably practicable and legally permissible.

10. How We Protect Your Information

We take reasonable technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, including POPIA and any other applicable privacy laws, you may have the right to:

To exercise your rights, please contact us at: hello@unaveragejoe.co

We may need to verify your identity before processing certain requests.

request access to the personal information we hold about you
request correction of inaccurate or incomplete information
request deletion or destruction of information where legally appropriate
object to certain types of processing
withdraw consent where processing is based on consent
opt out of direct marketing
lodge a complaint with a regulator where you believe your rights have been infringed

12. Complaints

If you believe that your personal information has been processed unlawfully or in a way that infringes your rights, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Regulator (South Africa) +21 406 4818 inforeg@justice.gov.za

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or tools. We are not responsible for the privacy, security, or content practices of those third parties. You should review their privacy policies before providing them with your information.

This includes third-party providers used in connection with payment processing, analytics, email communications, embedded content, and social media features.

14. Children’s Privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children without appropriate legal authority or consent where required.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can take appropriate steps.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will post the updated version on this page and update the ‘Last updated’ date above. Your continued use of the website after changes are posted will be subject to the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Unaverage Joe
Email: hello@unaveragejoe.co
Business Address: South Africa
Privacy Contact / Information Officer: Taylor Moore

Last updated: 27 March 2026.