Terms and Conditions

Welcome to Unaverage Joe (“Unaverage Joe”, “we”, “us”, or “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website, digital products, content, services, and any purchases made through our website.

By accessing or using this website, or by purchasing any product or service from us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or purchase our products.

1. Company Information

• Legal Entity Name: Unaverage Joe
• Trading Name: Unaverage Joe
• Email Address: hello@unaveragejoe.co
• Website: www.unaveragejoe.co
• Country: South Africa

2. Nature of the Website and Services

Unaverage Joe provides digital products, educational content, guidance, tools, and related online materials intended to help users improve aspects of their online dating profile and presentation.

Our products and services may include, without limitation:

• digital guides
• members-only content
• written resources
• online access products
• educational or informational materials
• any related services or products offered from time to time
• We reserve the right to modify, remove, suspend, replace, or update any product, content, feature, offering, or service at any time without prior notice.

3. Eligibility to Use the Website

By using this website, you confirm that:

• you are at least 18 years old, or otherwise legally capable of entering into a binding agreement under applicable law;
• you will use this website only for lawful purposes;
• all information you provide to us is true, accurate, and complete;
• you will not use our website in any way that could damage, disable, overburden, or impair the website or interfere with any other person’s use of it.

4. Account Access and User Responsibility

If any part of our website, digital product, or content requires account registration, login credentials, or protected access:

• you are responsible for maintaining the confidentiality of your login details;
• you are responsible for all activity that takes place under your account;
• you must notify us immediately if you suspect any unauthorised access or misuse of your account;
• we may suspend or terminate access if we reasonably believe your account is being misused.
• You may not share your login details, membership access, or paid content access with any other person unless we expressly allow it in writing.

5. Product Information

We aim to describe our products and services as accurately as reasonably possible. However:

• all product descriptions, wording, features, pricing, and availability are subject to change without notice;
• we do not guarantee that all descriptions are always fully current, complete, or error-free;
• the website content is provided for general informational and commercial purposes.
• Nothing on this website constitutes a guarantee of romantic, dating, social, or personal outcomes.

6. Pricing and Currency

• All prices displayed on the website are listed in USD, unless otherwise stated.
• Prices may be changed at any time without prior notice. However, any price change will not affect an order that has already been accepted and paid for.

Unless expressly stated otherwise:

• prices may exclude applicable taxes, duties, bank charges, exchange rate costs, or third-party transaction fees;
• you are responsible for any such additional charges imposed by your bank, card issuer, payment provider, or relevant authority.

7. Payments

• We use Payfast as our payment gateway provider.

By making a purchase through our website, you agree that:

• payment will be processed through Payfast or a connected approved payment method;
• you are authorised to use the selected payment method;
• you will provide current, complete, and accurate payment and billing information;
• we may rely on the payment confirmation received from our payment processor as proof of payment status.
• We do not store your full card details on our own servers unless expressly stated otherwise through a secure and compliant system.
• All payments are subject to validation, fraud screening, authorisation, and acceptance by the relevant payment provider. We reserve the right to reject, suspend, flag, or cancel any order where we reasonably suspect fraud, unauthorised activity, abuse, or a breach of these Terms.

8. Order Process and Formation of Contract

When you place an order through our website:

• you will be given an opportunity to review your order and correct any errors before submitting it;
• submission of the order does not automatically mean the order has been accepted;
• the transaction is only completed once payment is successfully confirmed and we provide access, confirmation, or fulfilment of the purchased product or service, as applicable.

We reserve the right to refuse or cancel any order at our discretion, including where:

• the product is unavailable;
• there is an obvious pricing or product error;
• payment cannot be verified;
• fraud or misuse is suspected;
• we believe the order breaches these Terms or any applicable law.

If we cancel an order after payment has been received and there is no lawful basis to withhold payment, we will refund the amount paid in accordance with our refund policy or applicable law.

9. Digital Product Delivery and Access

Because we sell digital products and/or online access products:

• delivery may take place by instant access, email, account login, protected page access, download link, or another digital method;
• delivery timeframes may vary depending on the product and payment confirmation;
• unless stated otherwise, access is typically provided shortly after successful payment confirmation;
• we do not guarantee uninterrupted, permanent, or error-free availability of the website or digital access systems.

You are responsible for ensuring that:

• you provide the correct email address and account information;
• your device, browser, software, and internet access are suitable for accessing the product;
• emails from us are not blocked by spam filters or security settings.
• If you do not receive your product within a reasonable time after payment, you must contact us using the contact details on the website.

10. Refunds, Cancellations, and Digital Product Policy

10.1 General position

Because our products are digital in nature, refunds are generally limited once access has been granted, a download has been made available, or digital content has been delivered or unlocked.

10.2 Immediate performance and consent

By purchasing a digital product, membership, or access-based service from us, you acknowledge and agree that:

• we may begin providing the service or digital access immediately after payment;
• where applicable, you expressly consent to such immediate performance or access before the end of any statutory cooling-off period.
• Where the law allows, this may affect or limit cancellation rights once digital access or performance has begun.

10.3 Refunds may be considered where:

• duplicate payment;
• failed delivery caused by our system and not resolved within a reasonable time;
• material defect in the product or access system;
• transaction processed in error;
• any circumstance where applicable law requires a refund.

10.4 No refund grounds

Refunds will generally not be given for:

• change of mind after access has been granted;
• dissatisfaction based on personal preference;
• failure to read the product description before purchase;
• failure to use the product;
• lack of desired personal, dating, romantic, or social outcomes;
• technical issues on your side, including incompatible devices, weak internet connection, incorrect email address, or forgotten passwords.

10.5 Chargebacks

If you initiate a chargeback or payment dispute without first contacting us to attempt resolution, we reserve the right to:

• suspend or revoke your access to the product or service;
• contest the chargeback with supporting records;
• recover losses, chargeback fees, administrative costs, and related damages where lawfully permitted;
• refuse future purchases from you.
• Nothing in this clause limits any rights you may have under applicable law.

11. Promotions, Coupons, and Special Offers

• From time to time, we may offer promotional pricing, discount codes, bonus content, giveaways, or special offers.

Unless otherwise stated:

• promotions are available for a limited time only;
• promotions cannot be combined unless expressly permitted;
• promotions cannot be exchanged for cash;
• we may amend or withdraw promotions at any time;
• abuse, misuse, or manipulation of promotional offers may result in cancellation of the order or suspension of access.

12. Intellectual Property

All content on this website and in our products is owned by us or licensed to us, unless otherwise stated. This includes, without limitation:

• written content
• guides
• wording
• course or lesson materials
• graphics
• branding
• logos
• layouts
• images
• downloads
• videos
• audio
• website design
• product structure
• member materials
• proprietary concepts and materials
• All intellectual property rights are reserved.
• When you purchase a digital product from us, you are granted a limited, non-exclusive, non-transferable, revocable licence to use that product for your own personal, non-commercial use only.

You may not, without our prior written consent:

• reproduce, copy, share, distribute, republish, upload, post, sell, sublicense, or commercially exploit any part of our content or products;
• provide access to any paid content to third parties;
• modify, adapt, reverse engineer, scrape, or extract content from our website or systems;
• use our materials to create a competing product, business, or derivative commercial offering.

13. Acceptable Use

You agree not to:

• use the website unlawfully or fraudulently;
• misuse or attempt to interfere with the website, payment systems, servers, or security features;
• upload malicious code, malware, viruses, or harmful material;
• attempt unauthorised access to restricted areas, accounts, or data;
• impersonate another person or provide false information;
• use bots, scraping tools, automation, or data-harvesting methods without permission;
• use the website in a way that violates any law, regulation, third-party rights, or these Terms.
• We reserve the right to suspend, restrict, or terminate access where we reasonably believe prohibited use has occurred.

14. Results Disclaimer

Unaverage Joe provides educational, opinion-based, strategic, and informational material. We do not guarantee any specific result, including:

• more matches
• better dates
• more replies
• relationship success
• improved romantic outcomes
• personal transformation
• compatibility with any dating platform or app
• uninterrupted access to any third-party platform
• Any examples, suggestions, opinions, or strategies shared through our website or products are for general informational purposes only and should not be treated as guarantees.

15. Third-Party Platforms and Services

• Our content may reference or interact with third-party tools, services, platforms, apps, payment providers, or websites, including dating apps, email tools, analytics services, and payment gateways.

We do not control and are not responsible for:

• the availability, policies, content, or functionality of third-party services;
• any suspension, moderation, ban, platform rule, or account restriction imposed by a third party;
• the actions or omissions of third-party providers.
• Your use of any third-party service is subject to that third party’s own terms and policies.

16. Privacy

• Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
• By using the website, you acknowledge that you have read our Privacy Policy.

17. Security

We take reasonable steps to maintain the security of our website and payment environment. However:

• no website, server, or internet transmission is completely secure;
• we do not warrant that the website will always be free from interruptions, vulnerabilities, or harmful components;
• you use the website at your own risk to the fullest extent permitted by law.
• You are responsible for maintaining your own device security, antivirus protection, password security, and access controls.

18. Availability and Technical Issues

• We do not guarantee that the website or any digital product access will always be available, uninterrupted, or error-free.
• We may temporarily suspend access for maintenance, upgrades, repairs, security, technical problems, or operational reasons.
• To the extent permitted by law, we are not liable for any loss arising from website downtime, service interruptions, delays, incompatibility, or technical issues beyond our reasonable control.

19. Limitation of Liability

To the fullest extent permitted by law:

• your use of the website and products is at your own risk;
• all products and services are provided on an “as is” and “as available” basis;
• we exclude all representations, warranties, and conditions not expressly stated in these Terms, whether express or implied by law, to the extent lawfully permitted.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business, goodwill, data, or opportunity, arising out of or related to:

• your use of or inability to use the website or products;
• unauthorised access to your information;
• third-party conduct or platforms;
• technical failures;
• payment issues caused by third-party systems;
• your reliance on any content, guidance, or recommendations.
• Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.

20. Indemnity

You agree to indemnify, defend, and hold harmless Unaverage Joe, its owners, directors, employees, contractors, affiliates, agents, and service providers from and against any claims, losses, liabilities, damages, costs, or expenses arising from:

• your breach of these Terms;
• your misuse of the website or products;
• your infringement of any intellectual property or other rights;
• your unlawful, negligent, or fraudulent conduct;
• any dispute between you and a third party arising from your use of our website or content.

21. Suspension and Termination

We may suspend, restrict, or terminate your access to the website or any digital product, without notice, if:

• you breach these Terms;
• we suspect fraud, misuse, or unlawful conduct;
• a payment is reversed, disputed, or charged back;
• we are required to do so for legal, compliance, operational, or security reasons.
• Termination does not affect any rights or remedies that accrued before the date of termination.

22. Complaints and Disputes

• If you have a complaint, please contact us first using the details listed on the website so we can try to resolve the matter promptly and fairly.
• If a dispute arises, both parties agree to attempt to resolve it in good faith before starting formal legal proceedings, unless urgent legal relief is required.
• Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

23. Governing Law and Jurisdiction

• These Terms are governed by the laws of South Africa.
• Subject to any mandatory consumer protections that may apply, you agree that any dispute arising out of or in connection with these Terms, the website, or any purchase made through the website will be subject to the jurisdiction of the courts of South Africa.

24. Changes to These Terms

• We may update or amend these Terms from time to time.
• Any changes will take effect once the updated Terms are published on the website, unless stated otherwise. Your continued use of the website after any update constitutes acceptance of the revised Terms.
• We recommend that you review these Terms periodically.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, form the entire agreement between you and Unaverage Joe in relation to your use of the website and your purchase of products or services from us.

27. Contact Details

Unaverage Joe
Email: hello@unaveragejoe.co
Business Address: South Africa
Website: www.unaveragejoe.co